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How long does shipping take?
Shipping time 3-14 business days. And we provide 2 type of shipping options, standard shipping and express shipping.
Do you offer international shipping?
No, at this moment our store is only available for Canada and USA.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our Track Your Order page.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied with your order, contact us within 30 days of receiving your item for a refund or exchange.
What if I receive a damaged or incorrect item?
We’re sorry for any issues! Please contact our support team at info@petsnests.ca with photos of the item, and we’ll resolve it as quickly as possible.
How do I contact customer support?
You can reach us at info@petsnests.ca or through our Contact Us page. Our team is happy to help!
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is here to assist you.